More fault reports. The same people. An AI colleague takes over the routine.
AI colleagues that independently handle the document flows of construction, installation and maintenance companies: fault reports, repair requests, job sheets, hours and purchase invoices, straight into 4PS, BouwWorks, Bouw7, Metacom or Acto. Get more done with the same people, without depending on a couple of irreplaceable colleagues.
Every day, the phone decides what your back office does.
Repair requests from housing associations in every PDF format, fault reports by email and portal, job sheets from back pockets, purchase invoices by email, timesheets on Friday afternoon. Thousands of documents a month, every one in its own format, every one typed into the ERP by hand. Two people know how it all works. One of them is 58.
Every mistake gets expensive further down the line: a job sheet that never gets invoiced, hours on the wrong project, extra work without sign-off. You built a company that runs on craftsmanship and keeping your word. Your admin should follow that, not slow your growth down.
Sources: UWV Employer Survey 2025 · EIB, Construction labour market trends 2025-2029 · ABN AMRO, Verspilde moeite (2019). Failure costs are an industry range.
What does doing nothing cost you?
Run the numbers with your own figures. We use € 9 to € 16 of processing cost per manually handled report (15 to 25 minutes at an admin rate, vendor estimate) and an error rate of 1 to 8% per line.
And the risk your spreadsheet does not capture: the day your back-office lead leaves, the knowledge walks out with them. A company that depends on two irreplaceable people is harder to hand over, and worth less.
- Manual work per year
- € 86,400 to € 153,600
- Rework per year: credit invoices, return visits, disputes with the customer
- € 8,160 to € 65,280
- Matching purchase invoices to project and cost centre by hand, retyping timesheets
- admin load and margin leakage
- One back-office vacancy you cannot fill
- missed growth and overtime
Where an AI colleague makes a difference in your chain today
What kind of work do you do?
Faults, repairs and maintenance, often for housing associations. Follow a job from report to invoice. Click a link in the chain.
Fault report to work order
A resident reports a leak or a broken boiler; the housing association passes the job on, by email with a PDF or through a portal, every association in its own format. The AI colleague reads the report, links client, contract and property, and creates the work order straight in your ERP. At Dammers Bouw that takes 10 seconds per report; Spindler and H4A work the same way.
Work instructions arrive in dozens of formats and are retyped by hand; in a peak the pile grows, and the knowledge of which contract and response time apply sits with a few people.
A work order on the right client, contract and property, with the contract's response time and urgency flagged.
One report in. One scheduled work order out.
Six real scenarios, replayed in your browser. The AI colleague logs every step, and the irreversible click stays yours.
This is a simulation in your browser, not a live system. The six scenarios are replays of real runs: from a housing association's work instruction that flows all the way into the schedule to one that deliberately stops.
You have to click. On an unclear address, an urgent job and the final booking, the AI colleague stops and waits for you. The timer switches to “waiting for your choice”: click a candidate, a time slot or the button to continue.
Rather see proof on your own data?
Send us 10 anonymised fault reports or repair requests. Within a week you will see what the AI colleague does with them, without a sales call.
Compare us, please. These are your options.
You can grow the back office, buy a scan-and-recognise tool, or have your software partner build something custom. Put them side by side:
This is how you stay in control
The irreversible click stays with a human
Irreversible actions, such as approving extra work or promising a customer something, always stay with a human. You decide where that line sits.
Every step logged, with score and reason
Every step is logged with a score and a reason. You can always see why the AI colleague did what it did, from the housing association's PDF to the work order.
Your data, your ERP
Everything lives in your ERP. Your data, your customers, your projects. Stopping with AgentsLab simply means carrying on as before, with no migration.
Escalate, never guess
If something is off, the AI colleague escalates instead of posting anyway. Doubt is a reason to stop, never a reason to guess. It does not make up an address or guess a cost centre.
Start with one concrete process
Start with the bottleneck, usually fault reports and repair requests. Prove the value in eight weeks and expand from there. Built for Dutch construction, installation and maintenance companies that process thousands of documents a month.
A fixed monthly fee per AI colleague plus a one-off implementation, with volume tiers. The investment typically pays for itself within three to six months through saved manual processing time.
Proven in Dutch construction
A construction company in service and maintenance, working for housing associations among others. Repair requests arrived by email, often as a PDF in each association's own format, and the back office typed them into BouwWorks by hand. Now the AI colleague watches the mailbox, pulls work done, materials, hours and customer details from the work instruction and creates the work order straight in BouwWorks. Once the job is done it also creates the customer invoice. Fewer than 5% still need a person.
Read the full case studyFault reports are read and set up as work orders, and the AI colleague schedules each work order with the right engineer. Deviations and urgent jobs go to the planner.
The AI colleague schedules people across the different projects and keeps clients informed, from crew deployment to status update. Changes, conflicts and complaints go to the planner.
Reports are read, matched to customer, contract and project, and posted as work orders in Acto. The second proof that the core process runs in practice.
Rather speak to a customer than to a salesperson? We will introduce you to a company already working with an AI colleague.
Request a reference callStraight answers
The AI colleague takes over the routine; your team assesses the exceptions and keeps the customer contact. Your back office delivers the quality only your most experienced people used to reach, and you gain capacity you could not hire anyway.
Yes. Proven integrations with the construction packages 4PS / Dynamics 365, BouwWorks, Bouw7 (Exact Bouw), Metacom/Bizzstream and Acto, plus AFAS, Exact, Odoo and SAP. Beyond that we connect to any other system with an API.
8 weeks on average from kick-off to production. Counting from the first conversation, including introduction, Quick Scan and design, expect around 10 weeks.
A fixed monthly fee per AI colleague plus a one-off implementation, with volume tiers. No pay-per-document. The investment typically pays for itself within three to six months through saved manual processing time.
In the EU, on Microsoft Azure. We run isolated environments per process step, to ISO 27001 standards, and sign a data processing agreement with every customer. We do not sell or share customer data with third parties.
A chatbot answers questions, RPA clicks buttons, and both stop as soon as something departs from the script. An AI colleague reads a report, job sheet or invoice in any format, understands the context, links it to the right customer, contract and project, and books it in your ERP. It does not handle exceptions by guessing, but by putting them to a person.
No. The AI colleague works directly in your own ERP, with no extra tool, separate OCR package or portal for your people. The result lands where it always did, and your team only sees the exceptions.
Every field gets a confidence score. If it is high enough, it books; if it is unsure, it puts the report forward with the reason attached. At Dammers Bouw a person was needed for 4.36% of reports in the first three months, and that is still falling: every correction feeds the memory per client and per project.
The AI colleague scales with the volume. Whether ten or a thousand reports come in, they are processed at the same pace. You do not need to train temporary staff to absorb a peak.
No. We build the AI colleague on our platform and run it afterwards too. Maintenance is included in the monthly fee, with a fixed number of hours per month. Your team reviews exceptions, nothing more.
Then you simply carry on as before. Everything lives in your ERP: your work orders, your projects, your invoices. There is no parallel system and no migration needed to step out.
With a 90-minute Quick Scan in which we walk through your report flow and your ERP. Send us a short description of your process beforehand and we will bring a demo set up on your process and your data. Within two weeks you have a concrete plan with a solid business case.
Today's reports are work orders in your ERP by the evening. During the summer shutdown too.
The hours are booked, the purchase invoices matched to the right project, the reports scheduled as work orders. Your back office handles exceptions and customers instead of the pile. In a 90-minute Quick Scan we work out together which link pays off most; within two weeks you have a concrete plan.
- 90 minutes, on site or remote
- A demo on your process and your data, no generic slides
- A concrete plan within two weeks
- No strings attached